How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1、Quick checkout process
2、Easily view your order status and order history
3、Receive updates detailing our new releases and special promotions
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at firstname.lastname@example.org
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Why is my discount code not working?
Discount codes may not be combined with other discount codes, promotions, sales or VP Rewards Points for a greater discount, unless otherwise stated on our website during an exclusive promotion or sale. Exclusive Discount Codes that are only redeemable for a certain period cannot be added to an order after the promotion has expired.