Refund Policy

 

30-day return policy


1、Reject the order

If you refuse to accept delivery when the KINGDO equipment arrives, you will receive a credit minus any shipping charges incurred by KINGDO and a 20% handling fee. Once we receive the unit and have been reviewed and approved by our returns department, we will credit it to your account.


2、Warranty

From the date of receipt of the goods, we provide a 30-day replacement/repair guarantee for all sales. Your electronic order confirmation is your proof of purchase.

The user is responsible for ensuring that he has read and understood the terms of use. Our warranty does not cover general wear and tear, water damage, modification, misuse, or any damage caused by the user that may make your device unusable.


3、Return process

If you purchased from KINGDO and want to return it, please follow the simple steps below:
Please send an email to support@kingdofacial.com to obtain a return authorization number.
You will be sent a return confirmation email with a return authorization number.
Pack all components/products included in the original order safely in a shipping box.
KINGDO will refund within 5-10 working days after receiving the product
Any costs incurred will be deducted from the total refund.

Refund Policy

Once we receive and process the return, we will notify you of the refund via email. It can be returned for a full refund (minus shipping and handling charges). The full refund will be refunded to the credit card (PayPal)used for the order.

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, please check your Bank or Paypal account.
  2. Contact your credit card company, it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@kingdofacial.com.

Cancel and modify orders

Once you place an order, you have 3 hours to cancel or modify your order. We are not allowed to cancel or modify your order once it has been completed.

Exchanges (if applicable)

  1. Bought the wrong product. If you want to exchange it for a different item, please return the original price (we will refund your original price when we receive the item) and then order the item you want to buy. You don't have to wait for us to receive the original product before placing a new order.
  2. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kingdofacial.com

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Note: In addition to product quality problems, all the return freight will be charged by the buyer.